Cancelling before dispatch
Eligible pending, confirmed or processing orders can be submitted for cancellation from My Account. The order remains active until Fast Basket approves the request. Shipped and delivered orders cannot be cancelled through this flow.
Cash on Delivery
If no payment was collected, an approved cancellation does not create a monetary refund. Your order tracking will clearly show “refund not required.”
Paid orders and manual refunds
Cancelling an order does not automatically mean the money has been refunded. Where payment was collected, Fast Basket records the calculated refundable amount and tracks initiation, processing, failure or completion. A refund is marked completed only after an administrator records a real transaction reference.
Delivered-item requests
For a delivered order, choose the relevant item in My Account and submit a refund request with a clear reason and helpful details. Approval creates a separate financial refund record based on the original order values.
Need help?
Your account shows the latest customer-safe timeline. Include accurate information so our team can review the request efficiently, or use the support options shown on this website.